Business J204,02 November 2021, OCR GCSE Past Papers with Mark Schemes

1. Operations and Quality Management – Understanding quality assurance, customer service improvements, procurement responsibilities, and cost reduction strategies.

2. Business Finance and Cash Flow – Gross profit margin calculations, cash flow forecasting, fixed vs. variable costs, and financing options for investments.

3. Influences on Business – Effects of globalization, multinational company advantages, e-commerce impacts, and business ethics in customer relations.

4. Production Methods and Supply Chain – Batch production benefits, supply chain management, logistical challenges, and time-sensitive delivery impacts.

5. Employment and Workforce Considerations – Recruitment in changing unemployment rates, ethical workforce treatment, and flexibility in job roles.

6. Environmental and Marketing Strategy – Effects of sustainability on branding, waste reduction in production, and marketing mix adaptations based on environmental concerns.